Shipping policy

Shipping Policy

LucyThePurrfect.com

Last updated: May 2026

Our Shipping Promise

At LucyThePurrfect, we work hard to get your order to you as quickly as possible. Every order is handled with care — because Lucy demands nothing less. 🐾

Where We Ship

We currently ship Worldwode.

Shipping destinations:

🌍 International — selected countries (see checkout for availability)

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders placed Monday to Friday before 12pm are processed the same day
Orders placed after 12pm or on weekends are processed the next business day
During busy periods (sales, holidays) processing may take up to 5 business days

Lucy monitors every order personally. Or at least she would if she weren't napping. 🐾

International Shipping

Shipping Method	Estimated Delivery	Cost
Standard Shipping	4–9 business days	£3.99
Free Shipping	7–14 business days	FREE on orders over £30

Please note: Our products are shipped directly from our trusted suppliers to keep costs low and pass the savings on to you. This means delivery times may be longer than high street retailers — but the quality and value make it worth the wait! 🐾

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

To track your order:

Check your email for the shipping confirmation
Click the tracking link provided
Enter your tracking number on the carrier's website

Please allow 24–48 hours for your tracking information to update after you receive the confirmation email.

If your tracking isn't updating — don't panic. Sometimes packages move faster than the tracking system catches up. 🐾

Free Shipping

We offer free standard shipping on orders over £30.

Free shipping is automatically applied at checkout — no code needed! 🎀

Customs & Import Duties (International Orders)

For international orders, your package may be subject to customs fees, import duties or taxes imposed by your country.

Please note:

These charges are the responsibility of the customer
LucyThePurrfect has no control over customs charges
We cannot predict what charges may apply
We recommend checking with your local customs office before ordering

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please:

Check your tracking number for the latest update
Check with neighbours or your local post office in case of a missed delivery
Contact us at hello@lucythepurrfect.com with your order number

We will investigate and resolve the issue as quickly as possible. If your order is confirmed lost, we will send a free replacement or issue a full refund.

Incorrect Shipping Address

Please double check your shipping address before placing your order.

If you notice an error immediately after ordering, contact us at hello@lucythepurrfect.com as soon as possible and we will do our best to update it before dispatch.

Please note: We cannot guarantee address changes once an order has been dispatched. LucyThePurrfect cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Multiple Items in One Order

If you order multiple items, they may arrive in separate packages and on different days. This is because our products are shipped from different suppliers.

Do not worry if one item arrives before another — your full order is on its way! 🐾